Terms of Service

SMS Messaging Terms

By providing your mobile phone number to a dealership using DealerAutoPilot, or by sending an SMS message to a DealerAutoPilot-powered number, you consent to receive automated text messages from or on behalf of that dealership.

Program Name & Description

DealerAutoPilot is an AI-powered dealership receptionist that sends appointment confirmations, vehicle information, service reminders, and follow-up messages on behalf of automotive dealerships.

Appointment SMS Messaging

When you book an appointment through DealerAutoPilot's AI receptionist (Eve), you consent to receive transactional SMS messages related to that appointment. By scheduling an appointment, you agree to receive the following message types:

• Appointment confirmation: Sent immediately after you book your appointment.
• Day-of reminder: Sent on the morning of your scheduled appointment day (approximately 1 hour before your appointment time).
• Missed appointment follow-up: Sent the next business day if you did not show up to your appointment, offering to help you reschedule.

No marketing messages. These SMS messages are strictly transactional — tied to a specific appointment you booked. We do not send promotional, advertising, or marketing text messages. You will not receive unsolicited promotional texts from DealerAutoPilot or the dealership.

Up to 3 messages per appointment. You may receive up to 3 automated SMS messages per appointment: the confirmation, the day-of reminder, and (if applicable) a missed-appointment follow-up. No additional messages are sent unless you re-initiate contact.

Opt-Out Rights

You can opt out of appointment SMS messages at any time by replying with any of the following keywords to any message:

• STOP
• UNSUBSCRIBE
• CANCEL
• END
• QUIT

Opt-out is immediate and permanent. Once your opt-out is processed, no further automated SMS messages will be sent to your number. You will receive a single confirmation message acknowledging your opt-out. Opt-out records are retained indefinitely to ensure compliance.

You may re-subscribe by contacting the dealership directly.

Carrier Disclaimer & SMS Delivery Limitation

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier network availability and coverage. DealerAutoPilot is not responsible for SMS messages that are not delivered due to:

• Carrier network delays, outages, or congestion
• Phone number changes, deactivation, or reassignment after consent was given
• Recipient's device being off, in airplane mode, or out of coverage area
• Carrier filtering, spam blocking, or message blocking enabled by the recipient
• Force majeure events affecting carrier infrastructure

Standard message and data rates charged by your carrier apply to messages you receive from DealerAutoPilot.

Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent records are used solely to facilitate appointment-related communications between the dealership and the customer. Message and data rates may apply for any messages sent to you from us and to us from you.

How to Get Help

Text HELP for assistance. You may also contact us at support@dealerautopilotai.com.

1. Acceptance of Terms

By accessing or using DealerAutoPilot ("Service," "Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a business entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not use the Service. Use of the Service constitutes ongoing acceptance of these Terms and any updates posted at this URL.

2. Service Description

DealerAutoPilot provides an AI-powered Business Development Center (BDC) platform for automotive dealerships. The Service includes:

• An AI assistant that communicates with dealership customers via inbound phone (24/7), AI chat widget, SMS/text, and email
• Real-time inventory search, payment calculator, and appointment scheduling
• Multi-language detection and callback data collection
• A dealer dashboard for configuring AI behavior, managing inventory, and reviewing conversation logs
• Department routing (Sales, Finance), intelligent warm transfer to staff, and custom AI persona/voice (Growth and above)
• Service and Parts department AI — appointment booking, service menu, and parts inquiry handling (Pro and above)
• Outbound follow-up calls & texts, promotion distribution, and CarFax report lookup (Growth and above)
• API access, advanced analytics & custom reporting, and escalation flagging (Pro and above)
• GDPR/DPA compliance package, custom integrations, priority support, and dedicated account management (Premier only)

Subscription Tiers

The Service is offered at the following subscription tiers. "Interactions" means any inbound or outbound communication (call, text, email, chat) processed by the AI system.

• Sales AI — $699/month (Founding Dealer) / $899/month (standard): 1,000 interactions/month at $0.50/interaction. Includes AI Phone Answering (inbound, 24/7), AI Chat Widget, SMS/Text Responses, Email Responses, Real-time Inventory Search, Payment Calculator, Appointment Scheduling, Multi-language Detection (15+ languages), Callback Data Collection, and Dealer Dashboard. One-time setup fee: $750.
• Service AI — $999/month (Founding Dealer) / $1,299/month (standard): 3,000 interactions/month at $0.40/interaction. Everything in Sales AI, plus: Service Department AI (appointment booking, service menu, pricing), Department Routing (Sales, Service, Finance), Intelligent Warm Transfer to Staff, Custom AI Persona/Voice, Outbound Follow-up Calls & Texts, Promotion Distribution (text + email), and CarFax Report Lookup. One-time setup fee: $750.
• Growth — $1,799/month (Founding Dealer) / $2,199/month (standard), per location: High-volume AI interactions at $0.33/interaction. Everything in Service AI, plus: Parts Department AI (inquiries and routing), Promotions Engine (time-based offers), Department Manager Access (role-based dashboard), API Access, Advanced Analytics & Custom Reporting, and Escalation Flagging (high-risk conversations). One-time setup fee: $1,500.
• Premier — $2,999/month (Founding Dealer) / $3,499/month (standard), per location: Custom interaction volume. Everything in Growth, plus: Multi-Location Management Dashboard (manage all linked locations from one login; each location requires its own subscription), GDPR/DPA Compliance Package, Custom Integrations (case-by-case), Priority Support (via assigned Sales Associate), and Dedicated Account Manager. One-time setup fee: $1,500.

Founding Dealer rates apply to subscribers who activate during the Founding Dealer program period, for the first six (6) months of their subscription. After that period, standard rates apply automatically. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to active subscribers.

3. Account Registration

To access the dealer dashboard and configure the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Notify us immediately of any unauthorized access to your account

You are responsible for all activity that occurs under your account. DealerAutoPilot is not liable for losses caused by unauthorized account use resulting from your failure to safeguard credentials.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to send spam, unsolicited messages, or communications that violate the Telephone Consumer Protection Act (TCPA) or CAN-SPAM Act
• Misrepresent your identity or the identity of your dealership to end customers
• Use the Service to engage in deceptive, fraudulent, or misleading practices
• Attempt to reverse-engineer, scrape, or extract data from the Service beyond your authorized access
• Use the Service in any way that violates applicable federal, state, or local laws, including consumer protection and automotive advertising regulations
• Introduce malicious code, viruses, or any software intended to damage or interfere with the Service
• Resell or sublicense access to the Service without written authorization

Violation of this section may result in immediate account suspension without refund.

5. Payment & Billing

Subscription Plans & Fees

DealerAutoPilot is offered on a monthly subscription basis. Current published rates and tier descriptions are set forth in Section 2 (Service Description) of these Terms. All fees are stated in USD.

Fees are due Net 30 from the invoice date. Invoices not paid within 30 days of the due date are subject to a late fee of $50.00 per occurrence. DealerAutoPilot reserves the right to suspend access to the Service if an account remains past due for more than 15 days after the late fee is assessed.

All fees are non-refundable except as expressly stated in these Terms or required by law.

Payment Processing

All payments are processed by Stripe. By subscribing, you authorize us to charge your payment method on file for recurring subscription fees. You must keep your payment information current to avoid service interruption.

Free Trial

We may offer a free trial period at our discretion. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. Trial access is limited to one trial per dealership.

Cancellation

Either party may cancel the subscription with 30 days' written notice. You may submit cancellation notice through your dealer dashboard or by emailing support@dealerautopilotai.com. Upon cancellation, your access to the Service continues through the end of the then-current billing period. No partial refunds are issued for unused time within a billing period.

Price Changes

We reserve the right to change subscription pricing. We will provide at least 30 days' written notice to active subscribers before any price increase takes effect.

6. AI Limitations & Disclaimers

The AI assistant (Eve) is designed to assist with customer inquiries, payment estimates, and appointment scheduling. You acknowledge that:

• Payment estimates are not binding quotes. All pricing, payment estimates, tax calculations, and finance figures provided by Eve are estimates only and subject to verification and approval by the dealership's finance department.
• Vehicle availability is not guaranteed. Inventory information is sourced from data you provide and may not reflect real-time availability.
• AI responses may be inaccurate. Eve can make errors, misinterpret questions, or provide outdated information. You are responsible for reviewing AI-generated content for accuracy before relying on it.
• No legal or financial advice. Nothing communicated through the Service constitutes legal, financial, or professional advice.

Dealerships are solely responsible for ensuring that customer-facing AI communications comply with applicable advertising standards, truth-in-lending disclosures, and automotive sales regulations in their jurisdiction.

7. Dealer Data Accuracy & Responsibility

You represent and warrant that all information you provide to DealerAutoPilot — including but not limited to vehicle inventory, pricing, fees, promotional offers, dealership contact information, and business hours — is accurate, current, and compliant with all applicable laws at the time of submission.

Dealer Obligations

• Pricing accuracy: All vehicle prices, dealer fees, financing estimates, and promotional offers you configure in the platform must reflect your actual, lawful pricing practices.
• Fee schedule: You must accurately configure your FTC-required fee schedule (documentation fees, dealer prep fees, filing fees, registration fees, and all mandatory charges) so that Eve's price quotes include all charges a customer will be required to pay.
• Inventory accuracy: Vehicle inventory you upload or sync must reflect vehicles genuinely available for sale or service at your dealership. You must promptly remove vehicles that are no longer available.
• Promotional compliance: Any promotions, special offers, or incentives you configure must be legitimate, current, and compliant with applicable advertising laws, including the FTC's Motor Vehicle Dealers Trade Regulation Rule.
• Updates: You must promptly update your data whenever pricing, fees, inventory, or promotions change. DealerAutoPilot is not responsible for outdated information that remains in your configuration.

No Liability for Dealer-Provided Data

DealerAutoPilot shall not be liable for any non-compliant, inaccurate, misleading, or unlawful communications made to end customers that result from incorrect, incomplete, or outdated information provided by the dealer. The AI system (Eve) presents information as configured — it cannot independently verify whether the information you provide is accurate or legally compliant.

Indemnification for Data Inaccuracies

Dealer agrees to indemnify, defend, and hold harmless DealerAutoPilot and its affiliates, officers, employees, and agents against any claims, fines, penalties, regulatory actions, or damages arising from: (a) inaccurate, misleading, or non-compliant data provided by the dealer; (b) the dealer's failure to keep pricing, fees, inventory, and promotions current and accurate; or (c) violations of the FTC Motor Vehicle Dealers Trade Regulation Rule, TCPA, CAN-SPAM Act, or any other applicable law resulting from dealer-configured content. See also Section 15 (Indemnification) for the full indemnification clause.

Conversation Recording Disclosure

All calls, chats, texts, and emails processed through the DealerAutoPilot platform are recorded, transcribed, and stored for quality assurance, compliance documentation, and service improvement. By using the platform, you acknowledge and agree to this recording and storage of all communications. You are responsible for ensuring your customers receive appropriate notice that their communications may be recorded and that an AI assistant may be used, as required by applicable law.

8. TCPA Compliance Responsibilities

DealerAutoPilot's AI assistant (Eve) can communicate with dealership customers via automated phone calls, SMS messages, and chat. The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and associated FCC regulations impose strict requirements on automated communications. Compliance with TCPA is the dealer's responsibility.

Dealer Obligations

By using any automated calling or texting features, you represent and warrant that:

• Prior Express Written Consent: You have obtained, and will maintain records of, prior express written consent from each recipient before using DealerAutoPilot to send automated marketing texts or calls to that individual's mobile phone. Consent must be clear, unambiguous, and not a condition of purchasing a vehicle or service.
• Service Calls: For non-marketing automated calls (e.g., appointment reminders, no-show follow-ups), you have obtained at minimum prior express consent from the recipient.
• Do-Not-Call Compliance: You will maintain an internal do-not-call list and honor opt-out requests within 10 business days. You will not use the Service to contact individuals registered on the National Do Not Call Registry without proper consent.
• Opt-Out Mechanism: All automated SMS messages sent through the platform include an opt-out instruction (e.g., "Reply STOP to unsubscribe"). You agree not to disable or bypass this opt-out mechanism.
• Calling Hours: Automated calls and texts will only be initiated during permissible hours (8 AM to 9 PM local time of the recipient) as required by the TCPA.

Platform Safeguards

DealerAutoPilot provides technical safeguards including automated opt-out handling, consent timestamp logging, and FTC AI disclosure notices at the start of automated calls. However, these features do not substitute for the dealer's independent legal obligation to obtain and document proper consent. DealerAutoPilot is not responsible for TCPA violations resulting from a dealer's failure to obtain proper consent.

You agree to indemnify DealerAutoPilot against any TCPA claims, fines, or litigation costs arising from your use of automated communication features without proper consent. (See Section 15, Indemnification.)

9. Authorized Resale

You may not resell, sublicense, or provide access to the Service to any third party without a separate written resale or partner agreement with DealerAutoPilot. Unauthorized resale or sublicensing is a material breach of these Terms and grounds for immediate termination.

Partner and resale programs are not currently generally available. To inquire about future partnership opportunities, contact sales@dealerautopilotai.com.

10. Service Uptime & Availability

DealerAutoPilot commits to the following service level agreement ("SLA") for all subscription tiers:

Service Credits

• If monthly availability falls below 99.9%, you are entitled to a 10% service credit applied to your next invoice.
• Credits must be requested within 30 days of the month in which the outage occurred by emailing support@dealerautopilotai.com with subject "SLA Credit Request."
• If monthly availability falls below 95.0% in any rolling 30-day period, you have the right to terminate your subscription immediately without penalty upon written notice to DealerAutoPilot.

Scheduled Maintenance

Scheduled maintenance windows (typically Sunday 2–4 AM ET) are communicated with at least 24 hours advance notice and are excluded from uptime calculations. Status updates are posted at dealerautopilot.polsia.app during outages.

Exclusions

The SLA does not apply to downtime caused by:

• Third-party service outages (OpenAI, Twilio, Vapi, Stripe, or hosting infrastructure)
• Force majeure events (natural disasters, internet backbone failures, government actions)
• Outages caused by dealer-configured integrations or API misuse
• Scheduled maintenance communicated with 24+ hours advance notice
• Subscriber's own equipment, network, or internet connectivity failures

11. Data Ownership

You retain full ownership of all customer data, conversation records, and business data you input into or generate through the Service ("Dealer Data"). DealerAutoPilot acts solely as a data processor on your behalf.

By using the Service, you grant DealerAutoPilot a limited, non-exclusive, non-transferable license to process Dealer Data solely to provide and operate the Service for your benefit. Specifically:

• No sale of Dealer Data. DealerAutoPilot will not sell, rent, or trade Dealer Data to any third party.
• No AI training without opt-in. DealerAutoPilot will not use Dealer Data to train, fine-tune, or improve any AI model without your explicit, affirmative opt-in consent. Such consent must be provided in writing and may be withdrawn at any time.
• Third-party processors. Dealer Data may be shared with sub-processors (e.g., OpenAI, Twilio) only to the extent necessary to deliver the Service, and subject to confidentiality obligations consistent with these Terms.

Data Portability & Deletion

Upon request or account termination, you may export your Dealer Data at any time through the dealer dashboard. Following termination, DealerAutoPilot will retain Dealer Data for a period not to exceed 30 days, after which all Dealer Data will be permanently and irreversibly deleted from DealerAutoPilot's systems, unless a longer retention period is required by applicable law.

12. Intellectual Property

DealerAutoPilot and its licensors own all rights, title, and interest in the Service, including all software, AI models, interfaces, branding, and documentation. These Terms do not grant you any ownership interest in the Service.

You may not copy, modify, distribute, or create derivative works based on the Service without our written permission.

Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without compensation or attribution to you.

13. Termination

Either party may terminate this agreement upon 30 days' written notice. You may provide notice via the dealer dashboard or by email to support@dealerautopilotai.com. DealerAutoPilot may provide notice to the email address on your account.

• You may cancel your subscription at any time with 30 days' written notice. Access to the Service continues through the notice period.
• We may suspend or terminate your account immediately, without notice, for: (a) material violation of these Terms; (b) non-payment outstanding more than 30 days after a late fee is assessed; or (c) conduct we reasonably determine is harmful to other users, the platform, or third parties.

Effect of Termination

Upon the effective date of termination:

• Your right to access and use the Service ceases.
• DealerAutoPilot will delete all Dealer Data within 30 days of the termination date, as set forth in Section 11.
• Any accrued but unpaid fees remain due and payable.

Provisions of these Terms that by their nature should survive termination — including intellectual property, limitation of liability, indemnification, and governing law — will remain in effect after termination.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEALERAUTOPILOT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR DIRECT DAMAGES SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO DEALERAUTOPILOT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE THE CLAIM ARISES.

Some jurisdictions do not allow limitations on implied warranties or exclusion of consequential damages, so some of the above limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless DealerAutoPilot and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or third-party right
• Content or communications made through your dealership's use of the AI assistant
• Any misrepresentation made to your customers through the Service
• Your failure to obtain proper TCPA consent before initiating automated calls or text messages to dealership customers
• Any violation of the Florida Telephone Solicitation Act or other state telemarketing laws applicable to your dealership's jurisdiction

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.

Any dispute arising under these Terms shall first be subject to informal negotiation. If not resolved within 30 days, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, with proceedings conducted in Miami-Dade County, Florida.

You waive your right to participate in class action lawsuits or class-wide arbitration. Each party shall bear its own costs in arbitration unless the arbitrator determines otherwise.

17. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify active dealer accounts by email at least 14 days before changes take effect

Continued use of the Service after the effective date of any modifications constitutes your acceptance of the revised Terms. If you object to any changes, your sole remedy is to cancel your subscription.

18. FTC Pricing Compliance (March 2026 Motor Vehicle Dealers Rule)

The FTC's March 2026 Motor Vehicle Dealers Trade Regulation Rule ("FTC Pricing Rule") requires that all advertised and quoted prices for motor vehicles include all mandatory fees that will be charged to a customer. Violations carry civil penalties of up to $50,120 per violation.

Platform Enforcement

DealerAutoPilot is designed to help dealers comply with the FTC Pricing Rule. Every price quote, payment estimate, or vehicle pricing interaction delivered through the DealerAutoPilot AI system (Eve) is calculated using the fee schedule configured by the dealer in the DealerAutoPilot dashboard. This includes documentation fees, title and registration fees, dealer-installed add-ons, and any other mandatory charges designated by the dealer.

Dealer Responsibility to Configure Accurately

Dealers are solely responsible for:

• Accurately configuring their fee schedule in the DealerAutoPilot dashboard, including all mandatory fees required to be disclosed under the FTC Pricing Rule;
• Ensuring that the configured fee schedule reflects their current actual charges to customers;
• Updating the fee schedule promptly when dealer fees or mandatory charges change;
• Verifying that AI-generated price quotes are consistent with their pricing practices before customer-facing deployment.

DealerAutoPilot shall not be liable for pricing violations arising from incorrect, incomplete, or outdated fee schedule configurations supplied by the dealer. The platform enforces what the dealer configures — accuracy of configuration is the dealer's obligation.

Drip Pricing Prohibition

DealerAutoPilot does not support conditional pricing, delayed fee disclosure, or "drip pricing" interactions in which fees are revealed incrementally after an initial price is stated. The platform architecture requires that all fees included in the dealer's fee schedule are incorporated into every price quote delivered to a customer.

Reference

For a full explanation of how DealerAutoPilot enforces FTC-compliant pricing, see our FTC Pricing Compliance page. For the FTC's official rule, see the Motor Vehicle Dealers Trade Regulation Rule (effective March 2026) at ftc.gov.

19. Contact Us

For questions or concerns about these Terms:

For privacy-related questions, see our Privacy Policy. For partner and sales inquiries, email sales@dealerautopilotai.com.